Frequently Asked Questions

We specialize in four primary areas of luxury aquatic services:

• Private Estate Lifeguarding: Professional, discreet safety oversight for daily pool activities, family gatherings, and special events
• Bespoke Swimming Instruction: Personalized lessons for all ages and skill levels, including special needs instruction
• Luxury Event Management: Comprehensive aquatic safety management for pool parties, corporate events, and special occasions
• Exclusive Pool Cleaning: White-glove pool maintenance and cleaning services available exclusively to our lifeguarding and instruction clients

All services are fully customizable to meet the specific requirements of your estate and family lifestyle.

Yes, we have specialized training and certification in adaptive aquatic instruction. Our approach includes:

• Customized instruction methods for various special needs
• Sensory-friendly approaches for autism spectrum individuals
• Adaptive techniques for physical disabilities
• Therapeutic swimming programs focused on confidence building

We work closely with families to understand specific needs and create supportive, effective learning environments.

Our service area covers the Conejo Valley and surrounding luxury communities:

• Primary Coverage: Thousand Oaks, Westlake Village, Agoura Hills, Newbury Park, Oak Park
• Extended Coverage: Malibu, Calabasas, Hidden Hills, Camarillo, Ventura
• Premium Locations: Beverly Hills, Manhattan Beach, Newport Beach, Palos Verdes, Laguna Beach

We're happy to discuss service availability for other locations upon request.

Absolutely. We provide professional aquatic safety management for corporate retreats, executive events, and business gatherings. Our corporate services include:

• Pre-event safety assessment and planning
• Discrete professional oversight during events
• Coordination with event planners and venues
• Emergency response protocols and equipment
• Flexible scheduling for day or evening events

We understand the importance of maintaining a professional atmosphere while ensuring complete safety.

Our pool cleaning services are exclusively available to current 805 LifeGuard clients who utilize our lifeguarding or swimming instruction services. This exclusive approach ensures:

• Consistent quality standards across all our services
• Integrated service coordination and scheduling
• Enhanced understanding of your pool's specific needs
• Seamless communication through a single point of contact

If you're interested in adding pool cleaning to your existing services, contact our concierge team.

Our comprehensive pool cleaning service includes:

• Water Chemistry Management: Professional testing and balancing of pH, chlorine, alkalinity, and calcium hardness
• Physical Cleaning: Skimming, brushing walls, vacuuming, and debris removal
• Equipment Maintenance: Filter cleaning, pump inspection, and equipment optimization
• Detailed Reporting: Comprehensive service reports with water chemistry readings and maintenance recommendations
• Seasonal Services: Equipment winterization, spring opening, and specialized treatments

All services are customized to your pool's specific requirements and usage patterns.

Our comprehensive certifications include:

• American Red Cross Lifeguard Certification (Current)
• CPR/AED for Professional Rescuers
• Water Safety Instructor (WSI) Certification
• Special Needs Aquatic Instruction
• Licensed & Bonded for Private Estate Services
• Background Checked & Security Cleared

All certifications are kept current through regular renewal and continuing education programs.

Yes, we maintain comprehensive insurance and bonding:

• Professional Liability Insurance: $2 million coverage for all services
• General Liability Insurance: Protection for property and personal injury
• Bonding: Licensed and bonded for private estate services
• Background Verification: Complete screening for all team members

Insurance certificates and bonding documentation are available upon request and provided to all clients before service commencement.

Booking timelines vary by service type and season:

• Swimming Lessons: 1-2 weeks advance booking recommended
• Event Services: 2-4 weeks for optimal scheduling
• Pool Cleaning: Can be added to existing service packages with 1 week notice
• Emergency Coverage: Available with 24-48 hours notice
• Summer Season: Book 4-6 weeks in advance (high demand period)
• Holiday Events: 6-8 weeks advance booking strongly recommended

We always try to accommodate urgent requests and maintain flexibility for our established clients.

For optimal service delivery, we assess several key factors:

• Pool specifications: Size, depth, special features (spa, slide, etc.)
• Access requirements: Parking, gate codes, security protocols
• Safety equipment: Available rescue equipment and emergency access
• Family needs: Number of swimmers, ages, skill levels, special requirements
• Privacy considerations: Discretion requirements and estate protocols

This information is gathered during our initial consultation to ensure seamless service integration.

Yes, we frequently coordinate with estate management companies and household staff:

• Direct communication with estate managers and house managers
• Coordination with security teams and access protocols
• Integration with existing maintenance schedules
• Professional service reports for estate management records

We understand the importance of seamless coordination in luxury estate environments.