Key Commitments

  • Complete confidentiality
  • Secure data handling
  • No data selling
  • Client control

Overview & Commitment

805 LifeGuard is committed to maintaining the highest standards of privacy and confidentiality for all our distinguished clients. This Privacy Policy explains how we collect, use, protect, and handle your personal information in accordance with applicable privacy laws and our professional service standards.

Our Privacy Principles

Absolute Discretion

Your personal information and service details are treated with complete confidentiality.

Secure Protection

Industry-leading security measures protect your data from unauthorized access.

Transparent Communication

Clear, honest communication about how your information is used and protected.

Client Control

You maintain control over your personal information and how it's used.

Information We Collect

We collect only the information necessary to provide exceptional aquatic services tailored to your needs.

Personal Information

  • Contact Details: Name, phone number, email address, property address
  • Service Preferences: Preferred scheduling, special requirements, service history
  • Emergency Information: Emergency contacts, medical considerations, accessibility needs
  • Payment Information: Billing details, payment preferences (processed securely)

Property Information

  • Pool Specifications: Size, depth, equipment, safety features
  • Access Details: Entry procedures, security protocols, parking arrangements
  • Household Information: Number of family members, ages, swimming abilities
  • Special Considerations: Pets, allergies, medical conditions, accessibility requirements

Service Information

  • Scheduling Data: Appointment times, service duration, recurring schedules
  • Service Notes: Progress reports, safety observations, recommendations
  • Communication Records: Consultation notes, service requests, feedback

How We Use Your Information

Your information is used exclusively to provide, improve, and customize our luxury aquatic services.

Service Delivery

  • Scheduling and coordinating appointments
  • Customizing services to your preferences
  • Ensuring safety protocols are followed
  • Providing progress reports and updates

Communication

  • Confirming appointments and schedules
  • Providing service reminders and updates
  • Sharing safety recommendations
  • Responding to inquiries and requests

Service Improvement

  • Analyzing service effectiveness
  • Developing new service offerings
  • Training and certification programs
  • Quality assurance and safety protocols

Business Operations

  • Processing payments and billing
  • Maintaining service records
  • Insurance and legal compliance
  • Emergency response coordination

Information Sharing & Disclosure

Limited Sharing Circumstances

We may share your information only in these specific circumstances:

Data Security & Protection

We employ comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure.

Technical Safeguards

  • End-to-end encryption for data transmission
  • Secure servers with regular security updates
  • Multi-factor authentication for access
  • Regular security audits and monitoring
  • Secure backup and recovery systems

Administrative Safeguards

  • Strict access controls and permissions
  • Comprehensive staff training on privacy
  • Confidentiality agreements for all personnel
  • Regular privacy and security reviews
  • Incident response procedures

Physical Safeguards

  • Secure storage of physical documents
  • Restricted access to sensitive areas
  • Secure disposal of confidential materials
  • Protected mobile device and equipment policies
  • Environmental controls and monitoring

Your Privacy Rights

You have significant control over your personal information and how we use it.

Access Your Information

Request a copy of the personal information we have about you, including how it's being used.

Correct Your Information

Update or correct any inaccurate or incomplete personal information we maintain.

Delete Your Information

Request deletion of your personal information, subject to legal and business requirements.

Limit Processing

Restrict how we process your information for specific purposes or activities.

Data Portability

Receive your personal information in a portable format for transfer to another service.

Withdraw Consent

Withdraw your consent for specific uses of your information at any time.

Exercising Your Rights

To exercise any of these rights, please contact our Privacy Officer:

privacy@805lifeguard.com
(805) 367-6432

We will respond to your request within 30 days.

Data Retention

We retain your information only as long as necessary to provide services and meet legal requirements.

Active Client Information

Maintained while you are an active client plus 3 years for service continuity and safety records.

Safety & Emergency Records

Retained for 7 years to comply with insurance requirements and safety protocol documentation.

Financial Records

Maintained for 7 years to comply with tax and accounting requirements.

Communication Records

Kept for 3 years for service quality and dispute resolution purposes.

You may request early deletion of your information, subject to legal and safety requirements. We securely destroy information when retention periods expire.

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

privacy@805lifeguard.com
(805) 367-6432
805 LifeGuard
Thousand Oaks, CA 91360

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Email notification to active clients
  • Prominent notice on our website
  • Direct communication during service visits

The "Last Updated" date at the top of this policy indicates when it was most recently revised.