Serving Southern California's Distinguished Clientele Since 2016
Clear, professional terms governing our luxury aquatic services, designed to ensure exceptional service delivery while protecting both our distinguished clients and our business with fairness, transparency, and mutual respect.
These Terms of Service ("Agreement") govern the provision of aquatic safety and instruction services by 805 LifeGuard LLC ("Company," "we," "us," or "our") to our clients ("Client," "you," or "your"). By engaging our services, you agree to be bound by these professional service terms.
805 LifeGuard, LLC
California Limited Liability Company
Licensed, Bonded & Insured
California State Licensed
American Red Cross Certified
Fully Bonded & Insured
Thousand Oaks, California
Serving Southern California's
Distinguished Communities
(805) 367-6432
concierge@805lifeguard.com
24/7 Emergency Line
By engaging our services in any of the following ways, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service:
We reserve the right to modify these terms at any time. Significant changes will be communicated to active clients via:
Continued use of our services after notification constitutes acceptance of updated terms.
All staff maintain current American Red Cross Lifeguard, CPR/AED, and Water Safety Instructor certifications.
Comprehensive background checks and professional references for all service personnel ensuring client safety.
Full liability insurance and bonding protection providing complete peace of mind for our clients.
Regular training updates in safety protocols, emergency response, and luxury service standards.
To ensure safe, effective service delivery, clients agree to the following responsibilities:
Our payment terms are designed for flexibility while ensuring fair compensation for professional services.
Lifeguarding and instruction services billed at agreed hourly rates with minimum service periods as specified.
Lesson packages and ongoing services available with preferred rates and flexible payment schedules.
Special event services quoted based on duration, complexity, and specific requirements.
Luxury and specialized services with custom pricing based on unique requirements.
Bank transfer/ACH (preferred), Credit cards (Visa, MasterCard, Amex), Personal or business checks, Cash (for individual sessions)
Individual Services: Payment due at completion. Package Services: Payment due before first session. Event Services: 50% deposit required. Ongoing Services: Net 15 terms for established clients.
Late fee: 1.5% per month on overdue amounts. Service suspension after 30 days past due. No late fees for first-time 30-day extensions.
Unused lesson packages: Prorated refund available. Event cancellations: Per cancellation policy. Processing time: 5-10 business days.
Professional scheduling policies designed to ensure reliable service while maintaining flexibility for our distinguished clients.
Full refund or rescheduling at no charge for maximum flexibility.
50% service charge or reschedule with nominal fee to cover scheduling costs.
Full service charge applies due to staff commitment and lost scheduling opportunity.
No charge for unsafe weather conditions - safety is our priority.
$2 million comprehensive coverage for property damage and bodily injury protection.
$1 million errors and omissions coverage for professional aquatic services.
$500,000 bonding for client property and asset protection with surety backing.
Commercial auto insurance for all service vehicles and transportation.
While we maintain comprehensive insurance, please note the following limitations:
Client Insurance Recommendations: We recommend that clients maintain adequate homeowner's or property insurance, liability coverage for pool-related activities, medical insurance for all participants, and consideration of umbrella liability policies for enhanced protection.
All personal, family, and property information is kept strictly confidential and never shared without authorization.
Estate layouts, security features, and access information are protected with highest security standards.
Your service schedules, travel plans, and family activities remain completely private and confidential.
No photography, recordings, or social media posts without explicit written permission from clients.
Either party may terminate services under specific conditions while ensuring professional transition and mutual respect.
For clarification on any provision in these Terms of Service, please contact our team:
We're committed to clear communication and will respond to all inquiries within 2 business days.
